Job Description

Falzone Towing Service is a family-owned leader in the towing industry, known for its commitment to exceptional customer service and operational excellence. As a Towing Dispatcher, you will play a vital role in ensuring the smooth coordination of service calls and timely assistance to customers in need. This position offers the opportunity to work in a supportive, dynamic environment where employees are valued and teamwork is essential to our continued growth and success.

Responsibilities

• Answer and manage a high volume of incoming calls with professionalism and efficiency.
• Schedule and coordinate service calls, ensuring accuracy and attention to detail.
• Create and manage dispatch tickets for all service requests.
• Maintain clear and effective communication with drivers and customers to facilitate timely service delivery.
• Support the dispatch team in achieving operational efficiency and customer satisfaction.

Qualifications

• Exceptional customer service skills.
• Strong multitasking abilities and a logistics-oriented mindset.
• Excellent organizational and computer skills.
• Experience in the trucking or towing industry is a plus.
• Willingness to work some holidays and weekends as needed.
• Bilingual in English and Spanish preferred.

Benefits

• Competitive compensation
• Medical, dental and vision insurance
• PTO paid time off
• Retirement plan with company match
• Company Paid Group Term Life insurance Policy

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